Who we are

 SHIPPING:

• For shipments in Europe – in countries like Switzerland, Norway, Sweden and the United Kingdom – it is necessary to contact Misterovens because of the assigned fees.
• Shipments between 8 to 12 business days after confirmation of purchase.
• In high season or pandemic times, shipping times can be changed. In this situation you should contact Misterovens.
• We do not accept returns for payment due to situations related to delivery and transportation times.
• Transport: international freight forwarder.
• Our ovens are insured during transportation.
• Shipments are made from the factory.

WARRANTY:

It is important to know that high temperature and flame are very powerful natural elements. Therefore, it is normal for them to cause reactions in your oven. A brick oven can crack, and it may be necessary to patch it with refractory cement and sometimes even replace bricks within the first year. These issues are not covered by warranties from any manufacturer. Everyone uses the oven differently, with varying types of wood and log sizes, so there is no specific user manual or usage mode.

Stainless steel ovens can become slightly wavy, which is not fatal since it can be repaired, and most often the waviness is on the inside. There is no need for intervention. Waviness is not covered by warranty, as the expansion of materials is normal. This is why we use reinforcement bars to make the oven as strong as possible. Overheating also won’t be covered by warranty, as stated on our website and accompanying documents. It is crucial never to close the oven door when the temperature is rising, whether using a stainless steel or brick oven. Overheating can cause stainless steel to become yellowish, which is, however, cleanable with our ovens since we use the highest quality stainless steel available. The chimney pipe can reach temperatures above 500° C. Its changing color during the initial uses is normal. Thermometers and stones are covered by the warranty. If there is a problem during transportation, these items are considered wearable and consumable.

According to the oven manufacturer, there is a warranty if the oven is no longer in good working condition for heating and cooking, knowing the problems sometimes caused by the fiery high temperatures and flame. Oven maintenance is essential. Follow the advice on our usage and maintenance sheet when the oven is covered with a cover or tarp. It is necessary to remove it as often as possible to avoid suffocating the metal, which will create condensation due to humidity, transforming into oxidation. A simple cleaning will resolve this issue.

If, for some reason, there is a scratch or paint chip, take action with a paint spray or touch-up pen to prevent oxidation from spreading. With many years of experience with Montana ovens, we have not encountered significant warranty problems. The only issues reported so far have been due to a lack of maintenance. Despite thousands of oven sales, we have never faced a situation where a customer’s oven became unusable.

NOTE: There are no real instructions for heating an oven, whether gas or wood-fired (since everyone uses the equipment to which they have access). The woods are different, the size of the logs are also different, as well as the working times. A brick oven cracks and stainless steel ovens can have undulations which are not covered by the warranty (cracks in brick ovens are due to heating problems and undulations in stainless steel ovens are due to user errors as well as overheating errors.